Whatsapp: +39 3923187278

Terms of service

1.1 ABOUT HELIS BRAIN

www.helisbrain.com is a site managed by HELIS BRAIN SRL with sole shareholder, registered office in Corso Umberto I, number 47, Torre Annunziata, (NA), share capital Euro 10,000, CF, VAT number and registration number in the Register of Companies of Naples: 08270801213, REA number: 944777.


1.2 AVAILABILITY OF THE SERVICE

By placing an order on www.helisbrain.com, the Customer guarantees that is 18 years of age, that has the legal capacity to sign binding contracts, to purchase products for personal and commercial use.

The products offered are distributed in Germany, Austria, Belgium, Bulgaria, Croatia, Cyprus (southern area), Denmark, Slovakia, Slovenia, Spain (including the Canary Islands, Ceuta and Melilla), Estonia, Finland, France, Greece, Hungary, Ireland , Italy Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, United Kingdom, Czech Republic, Romania and Sweden as well as Albania, Andorra, Saudi Arabia, Aruba, Australia, Bahrain, Bosnia and Herzegovina, Canada, China, Colombia , South Korea, Costa Rica, Curazao, United Arab Emirates, United States, Philippines, Guadalupe, Guatemala, French Guiana, Honduras, Hong Kong, India, Indonesia, Iceland, Channel Islands, Japan, Jordan, Kazakhstan, Kuwait, Lebanon , Liechtenstein, Macao, Malaysia, Maldives, Martinique, Mexico, Monaco, Nicaragua, Norway, Qatar, Oman, Panama, Russia, Salvador, Serbia, Singapore, Switzerland, Turkey, Uzbekistan.


People residing outside these countries will be able to access the online purchase service of this website only if the order sending address is in one of the countries or territories mentioned above.


1.3 Purchase guarantees

The items offered on this website represent a selection of products from the women's, men's and children's collection by HELIS BRAIN and meet the same quality and guarantee requirements as the items on sale at the brand's stores.

Each product includes the following data:

Item name

Item image (s)

Item description

Available sizes and colors *

Composition

Price (in euros)

* HELIS BRAIN SRL has made every effort to show the colors of the garments in the most realistic way possible. However the color of the items displayed on the screen may be subject to variation depending on the quality of the user's PC monitor. In this regard, HELIS BRAIN SRL cannot guarantee that the colors displayed on the monitor faithfully reflect reality.

Special offers, promotions or discounts will be valid until the date indicated or until stocks are exhausted.


1.4 Purchase procedure

Select and add the items you wish to purchase to your cart by clicking on the corresponding icon.

The cart will contain the reference code of the selected item, the name, the size, the color chosen and the price in the corresponding currency (including taxes).

To make the purchase, the user's personal data will be required and will be entered in our database in order to process the order. It is possible to register an account to facilitate the creation of new purchases through the website.

Users are reminded that personal data must be provided exactly in order to avoid confusion or problems in sending the item or items purchased.

Once the purchase order has been completed and before the order is sent, a summary will be displayed, the total price (transport and taxes included) with details of each item, in addition to the order shipping data, so that the user verify its accuracy by clicking on the "Confirm payment" button.

Purchases can be paid for by credit or debit card (Visa, Visa Electron, MasterCard and American Express) or via PayPal. Payment methods other than those specifically provided for in these conditions of sale are not permitted. For payments by credit or debit card, the charge will take place online, or in real time through the payment platform of the competent bank, after verifying the accuracy of the data provided by the user.

An e-mail message will also be sent to the address indicated by the user containing a description of the order and the personal data provided. Failure to receive this message may be due to a transient communication problem on the network or to a user error in transcribing the e-mail address. In both cases, HELIS BRAIN SRL recommends the user to contact the Customer Support Service.


1.5 Availability of products

If, at the time of placing the order, one of the requested items is not present in the warehouse, we will try to find it. If the operation fails, the customer will be informed immediately. The amount of the item paid and not received will be refunded to the customer in the following days through the same payment method used for the purchase.


2.1 Price

The prices indicated on this website are displayed in euros and include VAT.

2.2 Methods of payment

HELIS BRAIN SRL will only accept payments made by credit or debit card (Visa, Visa Electron, MasterCard or American Express) or via PayPal.

Payment by credit or debit card

HELIS BRAIN SRL accepts payments for purchases made through its website with the following credit or debit cards: Visa, Visa Electron, MasterCard and American Express.

If the payment method chosen by the user is by credit or debit card, the charge will take place online, or in real time through the payment platform of the competent bank, after verifying the accuracy of the data communicated by the user. 

Payment via PayPal

HELIS BRAIN SRL agrees to process payment via PayPal.


2.3 Purchase Limits

HELIS BRAIN SRL does not allow the purchase of products for their subsequent resale. For this purpose it is not allowed to make purchases for amounts exceeding 1,500 euros. Customers interested in making purchases in excess of these amounts or quantities for purposes other than resale should contact HELIS BRAIN who will provide them with information on the different options for making the desired purchase.


3.1 Delivery

The shipment of the items purchased on www.helisbrain.com will take place via a national or international courier with indicative delivery respectively of 2-4 and 7-15 working days.

In order to avoid delivery problems (wrong address, inability to find someone at home, etc.) it is essential to fill in the appropriate form correctly; It is also advisable to enter a contact number in the box indicated.

The transport price is calculated based on the shipment and the items purchased. The exact amount of shipping costs is calculated when the items are added to the cart and is shown in detail on the summary page of the purchase, before confirming the order using the "Confirm payment" function and before entering the data for the payment.

Transport costs are subject to change at any time without notice. These changes will apply from the moment they are published in the contract published on this website.

 

4. EXCHANGE AND / OR RETURN POLICY

4.1 Guarantees and conditions of exchange and / or return

HELIS BRAIN SRL guarantees the buyer that the products will comply with the specifications indicated on the Site and in any case in line with products of the same type, and therefore free from defects and discrepancies. The warranty will last as provided for by the relevant regulations (civil code or consumer code for the consumer). The warranty includes the removal of defects and / or discrepancies or the replacement of products recognized as defective and / or flawed or the reimbursement of the same.

The buyer must check the product within 8 (eight) days of delivery and, in any case, must report any defects and / or discrepancies to HELIS BRAIN SRL (also attaching photos demonstrating the defect), by any means that ensure receipt, no later than 8 (eight) days from delivery.

The products will be recognized as actually flawed and / or non-compliant only after HELIS BRAIN SRL has ascertained and ascertained the existence of the defect and / or non-compliance.

If, upon receipt of the goods, the buyer is not satisfied with the product because it is flawed, HELIS BRAIN SRL allows you to refund or replace the purchased item within 8 days from the date of receipt, provided that the garment has not been used. or damaged.

Shipping costs for spoiled and / or non-compliant products are charged to the seller.

The shipping costs of the products to be returned or reimbursed by the will of the non-buyer (Article 4.4), will be charged to the customer and in no case HELIS BRAIN SRL will accept returns with costs to be paid by the recipient.

Any return of purchased items must be carefully packaged in the original packaging and include a copy of the invoice and the return form duly completed.

It is not allowed to change the size or one model for another.

To exchange an item for another, it will be necessary to return it no later than 15 days from delivery to obtain a refund and then make a new purchase.


4.2 Returns by mail

The return of purchased products can be made by registered mail to the following address:

HELIS BRAIN SRL,

Corso Umberto i 47e,

80058 Torre Annunziata Naples, Italy.


4.3 Refunds for defects

After receiving the product (s), HELIS BRAIN SRL will check that it is / are in good condition and will send the new model requested in case the customer has requested an exchange due to defects in the thing or a refund of the amount with the same payment method used for the purchase in the case of a return. Refund times can range from 3 to 15 working days from the moment HELIS BRAIN SRL receives the goods in its warehouses. Once the status of the returned items has been verified, the buyer will be informed by e-mail.


 4.4 Right of waiver

The buyer has the right to terminate this contract within 14 calendar days without any justification. The term for the waiver will expire 14 calendar days after the day of purchase of the goods by the buyer.

To exercise the right of waiver, the buyer must notify HELIS BRAIN SRL of the decision to terminate the contract by means of an explicit declaration (for example, a letter sent by post, fax or e-mail):

- Traditional mail

HELIS BRAIN SRL, Corso Umberto I 47e, 80058, Torre Annunziata Naples (ITALY);

-Email address

info@helisbrain.com.

To fall within the time limit for the waiver, it will be sufficient for the communication relating to the exercise by the customer of this right to be sent before the expiry of the relevant term.


4.5 Consequences of Waiver

In case of renunciation, we will return all amounts to the buyer: the purchase costs of the items and the shipping costs at the time of purchase, without any undue delay and, in any case, no later than 14 calendar days starting from the date of receipt of the decision to terminate this contract on condition that the product HAS NOT BEEN USED OR DAMAGED while the renunciate will be responsible for the costs of returning the items to the seller.

If the item is returned to HELIS BRAIN SRL USED OR DAMAGED, the waiver will have no effect and the product will be returned to the buyer. HELIS BRAIN SRL, may use any means such as the use of audio-visual devices, to provide proof of the return of the used or damaged item.

We will refund using the same payment method used by the buyer for the initial transaction, unless the customer has expressly provided otherwise.

We will be entitled to suspend the refund until the goods have been received or until the customer has provided us with proof of their return, whichever occurs first.

The customer must return or deliver the goods directly without any undue delay and, in any case, no later than 14 calendar days from the date on which he will notify us of his decision to terminate the contract. The aforementioned term will be considered satisfied if the customer returns the goods before the end of the term itself.

-Email address

info@helisbrain.com.

To fall within the time limit for the waiver, it will be sufficient for the communication relating to the exercise by the customer of this right to be sent before the expiry of the relevant term.


5. PROTECTION OF CONFIDENTIALITY AND PROCESSING OF BUYER'S DATA

The HELIS BRAIN SRL company with sole shareholder, based in Torre Annunziata (Na), Corso Umberto I number 47e, CF, VAT number and registration number in the Naples business register: 08270801213, REA number: 944777, as owner of the treatment provides information regarding the treatment of the data provided by the buyers at the time of registration.

These data will be processed for the following purposes:

a) process and manage orders;

b) send commercial communications (eg catalogs, newsletters, and notices of promotional initiatives);

The personal data provided by buyers will be processed in accordance with Legislative Decree No. 196 of 2003 by HELIS BRAIN SRL and may be disclosed to third parties responsible and entrusted with the functional services for the exercise of HELIS BRAIN SRL.

The data may also be disclosed to public or private entities for the fulfillment of the obligations established by law.

HELIS BRAIN SRL guarantees that the data provided by the buyers will not be disclosed to third parties for purposes other than those of the previous points a) and b).

The provision of personal data by the buyer for the purpose referred to in letter a) above is necessary to allow the purchase.

Any refusal to provide them prevents the possibility of following up the purchase request.

The provision of personal data by the buyer for the purposes referred to in letter b) is optional.

 Any refusal to provide them does not affect the completion of the purchase.

The Buyer enjoys the rights set forth in art. 7 of Legislative Decree 196/2003, namely the right to obtain confirmation of the existence or otherwise of personal data, the updating or integration of the same. Furthermore, these subjects may request the cancellation of information that is incomplete, erroneous or collected in violation of the law and may oppose the processing for legitimate reasons.

Umberto I number 47e, Tax Code, VAT number and registration number in the Naples business register: 08270801213, REA number: 944777, as data controller provides information on the processing of data provided by buyers upon registration.

These data will be processed for the following purposes:

a) process and manage orders;

b) send commercial communications (eg catalogs, newsletters, and notices of promotional initiatives);

The personal data provided by buyers will be processed in accordance with Legislative Decree No. 196 of 2003 by HELIS BRAIN SRL and may be disclosed to third parties responsible and entrusted with the functional services for the exercise of HELIS BRAIN SRL.

The data may also be disclosed to public or private entities for the fulfillment of the obligations established by law.

HELIS BRAIN SRL guarantees that the data provided by the buyers will not be disclosed to third parties for purposes other than those of the previous points a) and b).

The provision of personal data by the buyer for the purpose referred to in letter a) above is necessary to allow the purchase.

Any refusal to provide them prevents the possibility of following up the purchase request.

The provision of personal data by the buyer for the purposes referred to in letter b) is optional.

 Any refusal to provide them does not affect the completion of the purchase.

The Buyer enjoys the rights set forth in art. 7 of Legislative Decree 196/2003, namely the right to obtain confirmation of the existence or otherwise of personal data, the updating or integration of the same. Furthermore, these subjects may request the cancellation of information that is incomplete, erroneous or collected in violation of the law and may oppose the processing for legitimate reasons.

These requests can be addressed to info@helisbrain.it

 

6. INTELLECTUAL PROPERTY

All the elements of the Site which are subject or not to a registration of an intellectual property right (photos, product sheets, descriptions, layouts…) are the exclusive property of HELIS BRAIN SRL and cannot be used. All designs, models, brands, texts, visual or sound, comments, works, illustrations, images, reproduced on the website www.helisbrain.com are protected by copyright, brand rights and image rights and by any other applicable intellectual property law.

They are the total property of HELIS BRAIN SRL. Any type of reproduction or representation, object of counterfeiting, can engage the civil and criminal liability of its author.

The user who has an Internet site, a blog and who wishes to publish a link that refers directly to the home page of the site www.helisbrain.com, must first request authorization from HELIS BRAIN SRL.

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