Helis Brain Returns

1. Open a return request
   Log in to your customer account on our website. If you are within the 14-day period, you will see the “Return” button.
   
2. Select the items
   Select the products you want to return, choose the reason and, if needed, add notes or photos.
   
3. Confirm
   
   The system will generate a return label that you must print and attach to the parcel. Please also place the invoice inside the parcel and indicate whether you prefer a refund or store credit (voucher). If no preference is indicated, store credit will be issued automatically.
   
4. Please drop off the parcel at a BRT collection point within three days of creating the return label.
   

📌 Note: for orders shipped within Italy, please use the Helis Brain return procedure.

• More than 14 days have passed since delivery.
  
• You have already submitted a request for the same item.
  
• The order is not yet marked as delivered.
  
• The item is excluded from returns (e.g. gift cards).
  
  Need help? Write to info@helisbrain.com: we'll be happy to assist you.

We recommend using soft packaging (such as our original mailing bags). If the return is sent in a rigid box, an additional charge of €5 will apply.

Our mailing bags already have a double adhesive closure, so they can be reused easily and securely.

Please remember to include the invoice in the parcel and indicate your preferred refund method. If no preference is indicated, store credit will be issued automatically.

✨ Easy returns with Helis Brain ✨

• If you choose a refund, a fixed return fee of €8 will be deducted.
  
• If you choose store credit, the return service is free of charge.
  
• Please note that the original shipping costs are not refunded.
  
• If the item is defective (please send us a photo), we will cover the return shipping costs.

Please note: if more than one return request is made for the same order, €8 will be deducted for each return request when a refund is selected.

If you do not indicate on the back of the invoice whether you prefer a refund or store credit, the amount will be issued as store credit.

Once the parcel has been received and checked, the refund will be issued within 10 business days to the original payment method.

If you paid cash on delivery, please provide the IBAN and account holder's name so we can issue the refund.

If a returned item is stained, damaged or otherwise does not meet the return conditions, a refund cannot be issued.

We will contact the customer, who may request that the item be sent back by cash-on-delivery shipment at a cost of €6.50.

If we do not receive a response, the item will be disposed of.

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