Customer service

Frequent questions

Order status

You can check the status of your order at any time by logging in to your account

you have not registered, you can track your order via
e-mail sent automatically by the system at the time of purchase.

If you need help, send an email to:

Modification of the order

Once the order has been completed, it is NOT possible to make any changes.

Shipping cost

We ship worldwide!

The shipping cost in Italy

- €6.50 Standard Shipping 24/72 hours - Payment by card, Paypal, Klarna

- €8.00 Standard Shipping 24/72 hours - Cash on delivery

- € 10.00 Standard Shipping 24/72 hours including return (if the size is wrong or you don't like the product, our courier will come to collect the package directly from your home)

We remind you that for orders over €120 it is FREE.

Shipping costs for the rest of the world are calculated at checkout.

(Customs duties are paid by the customer)

Delivery time

The order will be processed within 24 hours and
entrusted to the courier starting from the following working day.

For all orders placed during the weekend (Saturday and Sunday), the order will be processed and shipped the next working day.

Delivery in Italy takes place within 24/48 hours from delivery of the package to the courier.

For islands, the delivery time is 72 hours.

To avoid unexpected events (wrong address, failed delivery, absent recipient).

If you place two distinct orders executed separately, it will not be possible to group them in any way and the costs of each will be applied

Payment methods

You have the option to choose how to pay:

- Credit card

- Paypal

- Klarna in 3 monthly installments

- Cash on delivery

Return conditions

1) The return of the garments must arrive at our warehouses no later than 14 natural and consecutive days, the return must be notified via email no later than 7 days from receipt of the garment.

2) Items must be unused , undamaged, never worn or washed .

3) We do not accept returns of products without a label , tag or completed return form.

4) If returns arrive in our warehouses with shipping costs paid by us, they will not be accepted.

5) As soon as the return arrives
on site, will be checked and if it complies with our terms and conditions, the amount of the returned products (excluding shipping costs) will be credited back within 14 working days following receipt, in the manner in which the payment was made at the time of purchase. purchase.

When a refund is made the customer will receive an email to be notified.

6) If the return package (sent by the customer) goes into storage, THB SRL is not responsible for delays or release management, but the customer will have to manage it.

7) When opening the returned package, the warehouse will make a video to demonstrate the conditions in which the items are returned.

If the goods are stained or damaged, THB SRL will arrange for the goods to be shipped from our warehouses with shipping paid by the customer.