TERMS AND CONDITIONS OF SERVICE
Last updated: September 2026
1. Seller information
The website www.helisbrain.com and the related online store are operated by:
THB S.r.l., single-member company
Corso Umberto I, 47/E
80058 Torre Annunziata (NA) – Italy
VAT / Tax Code: 08270801213
REA: 944777
Share capital: €10,000
Customer service email: info@helisbrain.com
Certified email (PEC): info@pec.helisbrain.it
In these Terms, THB S.r.l. may also be referred to as “Helis Brain”, the “Seller”, “we” or “our”.
2. Scope
These Terms and Conditions govern purchases made through www.helisbrain.com.
“Customer” means any person or entity placing an order through the website.
When the Customer is an individual purchasing for purposes unrelated to their business, commercial, craft or professional activity, all mandatory consumer protections provided by applicable law also apply.
By placing an order, the Customer declares that they have the legal capacity required to enter into the contract. Purchases by minors must be made with the involvement or authorisation of a parent or legal guardian.
3. Products and information on the website
Helis Brain mainly sells beachwear, bikinis, one-piece swimsuits, cover-ups, clothing and related products.
Where applicable, each product page provides:
product name;
images;
description;
available sizes and variants;
colours;
composition and/or features;
price;
any special conditions of sale;
availability or pre-order status.
Helis Brain takes great care to represent product images and colours as faithfully as possible. However, display may vary depending on the screen, device and related settings. Minor colour differences do not therefore necessarily constitute a product defect.
Availability shown on the website is updated regularly but cannot be regarded as an absolute guarantee until the order is confirmed.
4. Prices
The applicable prices are those displayed on the website at the time the order is placed.
Prices may be shown in euros or in the currency used for the market selected by the Customer.
Where required by applicable law, prices include VAT. Taxes, customs duties or other charges relating to shipments to non-EU countries may be payable separately.
Before final confirmation of the order, the Customer sees a summary of the products, price, any discounts, shipping costs and any other applicable charges.
Helis Brain may change prices and commercial conditions at any time. Changes do not apply to orders already concluded.
5. Promotions and discounted products
Promotions, discount codes, special offers and promotional prices are valid for the stated period and/or while stocks last.
Any specific limitations of a promotion are communicated in the relevant terms.
6. Purchase procedure
The Customer selects the desired products and adds them to the cart.
Before completing the order, a summary is shown containing, depending on the product:
The Customer is responsible for the accuracy of the information provided, in particular the shipping address, email address and telephone number.
After the order is submitted, confirmation is sent to the email address provided by the Customer.
The order confirmation summarises the main information relating to the purchase.
7. Product availability
Orders are subject to product availability.
If, after the order has been submitted, a product is exceptionally found to be unavailable, Helis Brain will inform the Customer as soon as possible.
If the ordered product cannot be supplied, the amount relating to the unavailable product will be refunded using the original payment method, unless otherwise agreed with the Customer.
8. Pre-orders
Some products may be offered for sale on a pre-order basis before ordinary availability.
The product page will clearly state that the item is a pre-order and, where available, indicate the expected shipping or delivery period.
The normal delivery times stated for products already in stock do not apply to pre-order products.
Any dates communicated for pre-orders are estimates based on the information available at the time of purchase. The Customer will be informed of any significant changes.
The statutory right of withdrawal applicable to consumers continues to apply to products purchased on pre-order, except where the law expressly provides an exclusion.
9. Payment methods
The Customer may use the payment methods made available at checkout when the order is placed.
Depending on the country, order value and available options, these may include:
credit or debit cards;
PayPal;
Shop Pay and other supported wallets;
any instalment payment services available at checkout;
cash on delivery, where available.
For shipments within Italy, where available, cash-on-delivery shipping costs €8, as stated in the Shipping Policy and at checkout.
Electronic payments are processed through payment providers available on the Shopify platform. Helis Brain does not directly store full payment card details.
Specific conditions for third-party payment services are also governed by the relevant provider's terms.
10. Shipping
Shipments are made through national or international couriers.
For products in stock, estimated delivery is:
Italy: 2–3 business days.
International shipments: approximately 7–15 business days, unless otherwise stated at checkout or on the product page.
For pre-order products, the timing stated on the relevant product page applies.
Delivery times are indicative and may vary for reasons beyond Helis Brain's control, including holidays, strikes, exceptional events, customs checks, remote locations or courier delays.
The Customer must provide a complete and correct address and, where possible, a telephone number at which the courier can contact them.
11. Shipping costs
Shipping costs and free-shipping thresholds are those published in the Shipping Policy and shown at checkout before purchase.
For Italy, as of the latest update:
standard shipping: €6.50;
cash-on-delivery shipping: €8;
free shipping for orders over €85.
For Europe, Switzerland, the United Kingdom, the United States, the United Arab Emirates and other markets, the rates and thresholds published in the Shipping Policy and displayed at the time of purchase apply.
In the event of any difference, the price and conditions shown to the Customer at checkout before order confirmation prevail.
12. International shipping, duties and taxes
For shipments outside the European Union, customs duties, import taxes or other charges imposed by the authorities of the destination country may apply.
Unless expressly stated otherwise at checkout, these costs are not included in the product price or shipping charges and remain the responsibility of the recipient.
Helis Brain does not determine the amount of duties or taxes imposed by foreign customs authorities.
The Customer is responsible for paying any charges required for customs clearance.
13. Right of withdrawal
A Customer who qualifies as a consumer may withdraw from the purchase, without giving any reason, within 14 days of delivery of the product, except in cases excluded by applicable law.
For orders containing several products delivered separately, where required by law the period runs from delivery of the last product.
To exercise the right of withdrawal, it is sufficient to communicate the decision to Helis Brain clearly and unequivocally within the applicable period.
For orders in Italy, the recommended procedure is:
log in to the customer account;
select the relevant order;
use the “Return” button;
select the items;
state the reason and, if necessary, attach notes or photographs;
confirm the request.
Alternatively, the Customer may contact info@helisbrain.com and provide the information required to identify the order.
Using the online procedure facilitates return management but does not limit any mandatory rights granted to consumers by law.
14. Returning products
Following exercise of the right of withdrawal, the Customer must return the goods without undue delay and in any event within the time limits provided by applicable law.
The product must be returned in a condition compatible with normal inspection of the goods.
The Customer is responsible for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the product.
In particular, where applicable, items must be returned:
For hygiene and product-protection reasons, Customers are advised to try on items with particular care, avoiding stains, perfumes, cosmetics, creams or other signs of use.
Exclusions from the right of withdrawal apply only in the cases provided by applicable law.
15. Return procedure for Italy
For returns handled through the Helis Brain procedure, the system generates the return label to be used in accordance with the instructions provided.
The Customer must package the product appropriately and hand it over in accordance with the instructions received.
Helis Brain recommends using the original soft packaging, where still available, also with a view to reducing waste.
Any additional costs connected with packaging methods that do not comply with the instructions may be applied only to the extent permitted by law and if communicated in advance.
16. Return costs
For returns from Italy handled through the Helis Brain return service:
Return with refund: the return service costs €8 and may be deducted from the amount to be refunded.
Return with store credit: when this option is expressly selected by the Customer, Helis Brain may offer the return service free of charge, according to the conditions published on the website.
In the case of a product recognised as defective or non-conforming, the necessary return costs are borne by Helis Brain.
17. Refund following withdrawal
Where the right of withdrawal is validly exercised, Helis Brain refunds the amounts due in accordance with applicable law.
Any additional costs incurred by the Customer for voluntarily choosing a delivery method more expensive than standard delivery are not required to be refunded.
The refund is made using the same payment method used for the purchase, unless the Customer has expressly requested or accepted a different method.
For orders paid cash on delivery, the Customer must provide the IBAN and account holder's name to enable the transfer.
Helis Brain issues the refund without undue delay within the time limits provided by law and may withhold it until the returned products have been received or until the Customer has supplied evidence of having sent them back, whichever occurs first.
Once the parcel has been received and checked, Helis Brain normally aims to complete the refund process within 10 business days, without prejudice to the maximum time limits provided by applicable law.
18. Products purchased on sale or promotion
Products purchased on sale, with a discount code or as part of a promotion may be subject to specific commercial conditions clearly communicated before purchase.
Such conditions may not, however, exclude or limit mandatory consumer rights under applicable law, including the right of withdrawal where applicable and the statutory legal guarantee of conformity.
19. Returns from non-EU countries
For returns from non-EU countries, unless otherwise stated:
- return shipping costs are borne by the Customer;
- the Customer must use a reliable, trackable shipping service;
- cash-on-delivery shipments are not accepted;
- parcels with duties, taxes or customs charges billed to the recipient are not accepted.
The return address is:
THB S.R.L.
Corso Umberto I, 47/E
80058 Torre Annunziata (NA)
Italy
The Customer is advised to contact customer service before making an international return.
20. Defective products and legal guarantee
Consumers benefit from the statutory legal guarantee of conformity provided by applicable law.
In the event of a defective, damaged or non-conforming product, the Customer must contact Helis Brain and provide:
- order number;
- description of the problem;
- photographs or other useful documentation, where necessary.
Where the conditions for the legal guarantee are met, the consumer is entitled to the remedies provided by law, including, depending on the circumstances, repair or replacement and, where the relevant conditions are met, a price reduction or termination of the contract and refund.
The costs necessary to handle a product recognised as defective or non-conforming are borne by the Seller where required by law.
The legal guarantee is separate from the 14-day right of withdrawal.
21. Orders damaged in transit
If the parcel or product arrives visibly damaged, the Customer is advised to document the damage with photographs and contact Helis Brain as soon as possible.
This recommendation facilitates handling of the claim with the courier and does not limit the consumer rights provided by applicable law.
22. Customer account
The Customer may create an account to view and manage, where available:
- orders;
- shipping status;
- return requests;
- contact and shipping details.
The Customer is responsible for keeping their credentials confidential and must inform Helis Brain if they suspect unauthorised use of their account.
23. Personal data and privacy
Processing of personal data is governed by the Privacy Policy published on www.helisbrain.com.
That policy describes, among other things, the categories of data collected, the purposes of processing, the parties to whom data may be disclosed, international transfers and the rights of data subjects.
In the event of any conflict between these Terms and the Privacy Policy regarding processing of personal data, the Privacy Policy prevails.
24. Intellectual property
Unless otherwise stated, trademarks, logos, trade names, photographs, images, videos, graphics, designs, text, product descriptions, layouts and other content on www.helisbrain.com are owned by THB S.r.l. or are used on the basis of appropriate rights or authorisations.
Reproduction, distribution, modification, publication or commercial use of such content without prior authorisation is prohibited, except as permitted by law.
Use of the website does not transfer any intellectual property rights to the user.
25. Third-party links and services
The website may contain links to or integrations with services provided by third parties, including payment platforms, social networks, review systems, shipping services or other providers.
Use of those services may also be subject to the relevant terms and policies.
Helis Brain is not responsible for content or services independently managed by third parties, except where liability cannot be excluded by law.
26. Liability
Helis Brain is liable to the Customer within the limits provided by applicable law.
Nothing in these Terms limits or excludes rights or liabilities that cannot be limited or excluded by law, in particular consumer rights.
Helis Brain may not be held liable for delays or failures caused by events beyond its reasonable control, without prejudice to the Customer's mandatory rights.
27. Governing law
These Terms and contracts concluded through www.helisbrain.com are governed by Italian law, without prejudice to mandatory consumer rights under the law of the country in which the consumer resides, where applicable.
For disputes with consumers, mandatory rules on territorial jurisdiction and consumer protection provided by law remain unaffected.
Before commencing legal proceedings, the Customer and Helis Brain are encouraged to seek an amicable solution by contacting customer service.
28. Changes to the Terms and Conditions
Helis Brain may update these Terms for regulatory, technical, organisational or commercial reasons.
The version applicable to an order is the version in force and made available to the Customer when the purchase is made.
Subsequent changes do not retroactively alter the conditions of orders already concluded.
29. Relationship with other website policies
These Terms should be read together with:
- Shipping Policy;
- Refund and Returns Policy;
- Privacy Policy;
- Contact and legal information;
- any specific conditions communicated on a product or promotion page.
For operational matters relating to shipping or return costs and procedures, reference should be made to the relevant policies published on the website, provided that they are compatible with mandatory rights recognised by law.
30. Contact
For questions about orders or these Terms:
THB S.r.l., single-member company
Corso Umberto I, 47/E
80058 Torre Annunziata (NA) – Italy
Customer service: info@helisbrain.com
Certified email (PEC): info@pec.helisbrain.it
