1.1 Warranties and conditions of exchange and/or return
THB srl guarantees to the purchaser that the products will comply with the specifications indicated on the Site, and therefore free from defects and discrepancies . The guarantee will have a duration established by the relative regulations (civil code or consumer code for the consumer). The guarantee includes the removal of defects and/or discrepancies or the replacement of products recognized as defective and/or spoiled or the reimbursement of the same.
The buyer must check the product within 14 days of delivery and, in any case, must report any defects and/or discrepancies to HELIS BRAIN (also attaching photos demonstrating the defect), via pec or registered mail (other methods will not be valid) , no later than 14 days after delivery.
The products will be recognized as effectively flawed and/or non-conforming only after THB srl has ascertained and ascertained the existence of the defect and/or non-conformity.
If, once the goods have been received, the buyer is not satisfied with the product because it is faulty , THB srl allows you to refund or replace the purchased item within 14 days from the date of receipt , provided that the item has not been used or damaged.
The shipping costs of the defective and/or non-compliant products are charged to the seller.
The shipping costs of the products to be returned or reimbursed by the will of the non-buyer (art 4.4), will be charged to the customer and in no case THB srl will accept returns with costs charged to the recipient.
Any return of the purchased items must be carefully packaged in the original packaging and include the copy of the invoice and the duly completed return form and the tag present on the product, without any lack.
RETURN FORM Click here.
It is not allowed to change the size or one model for another.
To exchange an item for another, it will be necessary to return it no later than 14 calendar days from the delivery date to obtain a refund and then make a new purchase.
EXCHANGES or REFUNDS are NOT possible for products discounted through flash promotions.
1.2 Product Returns
The return of purchased products can only be made through our paid service, which can be purchased during the ordering phase at a discounted price or later.
1.3 Refunds for defects
After having received the product/s, THB srl will verify that it/they are in good condition and will send the new model requested if the customer has requested an exchange due to defects or a refund of the amount with the same payment method used for the purchase in the event of a return.
Refund times can range from 3 to 15 working days from the moment THB srl receives the goods in its warehouses. Once the status of the returned items has been verified, the buyer will be notified by email.
1.4 Right to Opt Out
The buyer has the right to terminate this contract within 14 calendar days without any justification. The cancellation period will expire 14 days after receipt of the goods by the buyer.
To exercise the right of renunciation, the purchaser must notify THB srl of the decision to rescind the contract by means of an explicit declaration (for example, pec or registered mail).
THB SRL, Corso Umberto I 47e, 80058, Torre Annunziata Naples (ITALY);
- Certified e-mail address (PEC) at firstname.lastname@example.org
To fall within the waiver time limit , it will be sufficient for the communication relating to the exercise of this right by the customer to be sent before the expiry of the relative term.
1 .5 Consequences of opting out
In the event of cancellation, we will refund the purchase costs of the items to the buyer , excluding shipping costs (as provided for by article 57, paragraph 1, of the Consumer Code) within and no later than 14 calendar days from the date of receipt of the decision to terminate this contract provided that the product HAS NOT BEEN USED OR DAMAGED.
If the item is returned to THB srl , USED OR DAMAGED, the conditions and terms for exercising the right of withdrawal, as specified in this article, the Purchaser will not be entitled to a refund of the sums already paid . In this case, the Purchaser will be able to get back, at his own expense , the product in the state in which it was returned to THB srl .
Otherwise, the returned products will be retained, in addition to all the sums already paid by the Consumer Purchaser for the relative purchase. Shipping and transport costs are charged to the Buyer.
THB srl may avail itself of any means such as the use of audio-visual devices, to prove the return of the used or damaged item.
If, on the other hand, the methods are respected, we will refund using the same payment method used by the buyer for the initial transaction.
We will be entitled to suspend the refund until receipt of the goods or until the customer has provided us with proof of their return, whichever occurs first.
The customer must return the goods without any undue delay and, in any case, no later than 14 calendar days from the delivery date. The aforementioned term will be considered satisfied if the customer returns the goods before the end of the term itself.
- Certified email address