1.1 Guarantees and conditions of exchange and / or return
HELIS BRAIN guarantees the buyer that the products will comply with the specifications indicated on the Site and in any case in line with products of the same type, and therefore free from defects and discrepancies. The warranty will have a duration provided for by the relevant regulations (civil code or consumer code for the consumer). The warranty includes the removal of defects and / or discrepancies or the replacement of products recognized as defective and / or flawed or the reimbursement of the same.
The buyer must check the product within 2 (two) days of delivery and, in any case, must report any defects and / or discrepancies to HELIS BRAIN (also attaching photos demonstrating the defect), via certified e-mail or registered letter, within and no later than 2 (two) days from delivery.
The products will be recognized as actually flawed and / or non-compliant only after HELIS BRAIN has ascertained and ascertained the existence of the defect and / or non-compliance.
If, upon receipt of the goods, the buyer is not satisfied with the product because it is flawed, HELIS BRAIN allows you to refund or replace the purchased item within 8 days from the date of receipt, provided that the garment has not been used or damaged.
The shipping costs of spoiled and / or non-conforming products are charged to the seller.
The shipping costs of the products to be returned or reimbursed by the will of the non-purchaser (Article 4.4), will be charged to the customer and in no case will HELIS BRAIN accept returns at the expense of the recipient.
Any return of purchased items must be carefully packaged in the original packaging and include a copy of the invoice and the return form duly completed.
RETURN FORM Click here.
It is not allowed to change the size or one model for another.
To exchange an item for another, it will be necessary to return it no later than 14 calendar days from the invoice date to obtain a refund and then make a new purchase.
NB : If the customer buys a product with a timed promo it will not be possible to make the return.
1.2 Returns by mail
The return of purchased products can be made by registered mail to the following address:
THB SRL, Corso Umberto i 47e, 80058 Torre Annunziata Naples, Italy.
1.3 Refunds for defects
After receiving the product (s), HELIS BRAIN will verify that it is / are in good condition and will send the new model requested in case the customer has requested an exchange due to defects in the thing or a refund of the amount with the same payment method used for the purchase in the case of a return. Refund times can range from 3 to 15 working days from the moment HELIS BRAIN receives the goods in its warehouses. Once the status of the returned items has been verified, the buyer will be informed by e-mail.
1.4 Right of waiver
The buyer has the right to terminate this contract within 14 calendar days without any justification. The waiver period will expire 14 calendar days after the day of purchase of the goods by the buyer.
To exercise the right of waiver, the buyer must notify HELIS BRAIN of the decision to terminate the contract by means of an explicit declaration (for example, a letter sent by post, fax or certified e-mail):
THB SRL, Corso Umberto I 47e, 80058, Torre Annunziata Naples (ITALY);
- Certified e-mail address (PEC) to firstname.lastname@example.org
To fall within the time limit for the waiver, it will be sufficient for the communication relating to the exercise by the customer of this right to be sent before the expiry of the relative term.
4.5 Consequences of Waiver
In case of renunciation, we will refund to the buyer the purchase costs of the items excluding the shipping costs at the time of purchase, without any undue delay and, in any case, no later than 14 calendar days from the date of receipt of the decision to terminate this contract on condition that the product HAS NOT BEEN USED OR DAMAGED and the renunciate will be responsible for the cost of returning the items to the seller.
If the item is returned to THB SRL, USED OR DAMAGED, the renunciation will have no effect and the product will be returned to the buyer with transport costs charged to the customer. THB SRL, may use any means such as the use of audio-visual devices, to provide proof of the return of the used or damaged item.
We will refund using the same payment method used by the buyer for the initial transaction, unless the customer has expressly provided otherwise.
It will be our right to suspend the refund until receipt of the goods.
The customer must return the goods without any undue delay and, in any case, no later than 14 calendar days from the date of issue of the invoice. The aforementioned term will be considered satisfied if the customer returns the goods before the end of the term itself.
-Certified e-mail address